Hi there! At Canuck Loons we value our customers and want you to be completely satisfied with your purchase. We offer a (15)days return policy, meaning that if you are not satisfied with your purchase,or have damaged items. you can return it within (15) days of purchase for a full refund. All returned items must be in their original, unused condition with all packaging and tags. More than once we cannot exchange or return the items. If you have any questions regarding our exchange and return policy, please don’t hesitate to contact us at canuckloons@outlook.com. Thank you for shopping with Canuck Loons!